Aftersales Strategy & Processes Goodwood 10.10.2024

Rolls-Royce Motor Cars, Goodwood - Ownership Services - 24 Month Graduate Programme (September 2025)

Description

FULL OF IDEAS?

 

MAKE THEM A REALITY.

 

Everything starts with passion at Rolls-Royce Motor Cars. It turns a profession into a vocation.  It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Our teams work as a strong unit where every opinion is valued.  We have set future-focused goals within a practical and long-term framework —all with the intention to enact positive change and continue our pursuit of proactive responsibility. Plus, we pride ourselves on providing a friendly, supportive environment and management style, having some great benefits for our employees (including a car scheme), career development, progression and work-life balance.

 

We’re committed to providing an environment where you can be yourself and be your best. This includes welcoming you into an inclusive culture, investing in your continuous learning and development, giving you access to breadth and depth of experience. We want to provide you with challenging and rewarding opportunities to make a difference, offering flexible working options and giving ample reward and recognition.

 

Rolls-Royce Motor Cars, Goodwood - Ownership Services - 24 Month Graduate Programme (September 2025)

 

We are looking for a high-calibre, eager to learn Graduate looking to take the next step in their career in Business and Project Management. You will be a part of our Rolls-Royce Motor Cars Ownership Services team where we develop strategies to achieve sustainable business growth for Ownership Services in conjunction with our global dealer network. This involves working with internal teams and regional colleagues to improve processes and develop programmes designed to increase customer retention and revenue derived from the sales of parts and accessories. Regular reviews to measure the efficiency of existing programs alongside investigating new revenue streams will help us steer the business to achieve future internal profit targets, something you will be a key and valued part of from day one. In addition to your placement within Ownership Services, you could have the opportunity to work alongside one of our regional teams in one of the five regional offices around the world.

 

What awaits you?

  • Managing a multi-functional project team to achieve project targets within quality, time, and budget constraints.
  • Involvement in projects aiming to deliver new programmes designed to increase customer retention within the dealer network.
  • Working with the regional teams to review the performance of existing programmes to monitor performance against business expectations.
  • Benchmarking regional performance against quality and budget targets.
  • Creating and updating quality standard documentation such as process documents to support the company’s ISO9001 qualification.
  • Acting as a feedback channel for lessons learnt and potential improvements within the wider Ownership Services department and global regional teams.
  • You will also have the chance to take ownership of a specific Ownership Services project, something that you will develop throughout your two-year programme. 
  • To work on a personalised project that focuses on driving sustainable business growth. 

 

Qualifications and experience

  • Have achieved a minimum of a 2:2 in your bachelor’s degree, or a pass in your master’s studies - preferably in a business-related field, sales, marketing, project management.
  • Experienced in using the full Microsoft Office Suite. Additionally, experience in Tableau Report Configuration would be beneficial but is not essential.
  • Excellent communication skills, both written and verbal.
  • A creative individual who can think outside the box, willingly contributing ideas to improve and advance our processes. 
  • Enthusiasm and a strong work ethic.
  • An interest in the Luxury and Automotive industries, coupled with a willingness to develop an understanding of how the Rolls-Royce brand generates both their clients and income.
  • A full UK Driving License is advantageous but is not essential. 

 

Why choose us?

•   Great Pay – A competitive annual salary of, £34,000 p/a, increasing to £35,500 p/a in year 2, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.

•    Rewarding Work-Life Balance – Contracted working hours are 40 hours a week.

•    Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.You will also have the opportunity to purchase or lease a BMW or MINI vehicle of your choice at a very special and reduced rate as part of your benefits package.

 

What do you need to do now?

If you apply, the next stages of the recruiting process could include online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

 

Please note:

 

Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible your application will not be processed any further. If you need support in undertaking the tests, please email us at FutureTalentRecruitment@bmwgroup.com.

 

To be eligible for this position, you must be able to provide proof of your legal right to work in the UK for the duration of the graduate programme. 

 

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

 

Closing date for applications:   Friday the 15th of November 2024.

Any further questions? Email us on FutureTalentRecruitment@bmwgroup.com

 

 

Rolls-Royce Motor Cars, Goodwood - Ownership Services - 24 Month Graduate Programme (September 2025)
20241010
Automotive
Goodwood
United Kingdom
Legal Entity:
Rolls-Royce Motor Cars Ltd.
BMW Group
Location:
Goodwood
Job Field:
Aftersales Strategy & Processes
Job Id:
128088
Publication Date:
10.10.2024
Recent Graduate
FullTime
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