BMW UK, Farnborough - Motorrad Customer Support Assistant - 13 Month Placement (July 2025)

A GOOD INTERNSHIP IS NEVER HANDS OFF.

SHARE YOUR PASSION

We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can Do.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. 

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. 
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement

BMW UK, Farnborough - Motorrad Customer Support Assistant - 13 Month Placement (July 2025)

As the Motorrad Customer Support Assistant you will support to the Customer Support team within Motorrad and the Motorrad Network for the UK and Ireland.

The role holder will be required to support with reporting and escalate observations regarding opportunities and status of key projects to business stakeholders, the Retailer Network and Agencies/Suppliers. In addition, responsibilities will include the development and maintenance of Motorrad Riders Equipment and Motorcycle accessory products and offers, servicing/repair and Customer Retention programmes.

The role holder will be required to have a thorough analytical approach to ensure reporting is accurate and systems developed are being done so to benefit the wider business.

They will also be required to support the team in developing and delivering a range of retention programmes and initiatives to the Retailer networks.

What awaits you?

• Support in the implementation of market leading products and programmes for the IE & UK Market that maximises customer retention.
• Support with the development and retailer engagement of service packages (BSI) in line with the group’s requirements.
• Communicate strategy and new programme activities to key stakeholders both Internally and Externally
• Engage with the network to ensure the Retailer network fully supports new and existing programmes within business area.
• Identify any changes in line with market dynamics to ensure maximum uptake of programmes and best return on profit.
• Provide forecasting and reporting of Parts and Accessories performance, Service Inclusive reporting.
• Support in setting SMART Retailer Targets for Parts, Motorcycle Equipment, Riders Equipment, Oils and Chemicals.
• Identifying underperforming retailers and liaising with the relevant Business Development Managers to identify and where possible address causes of under-performance via coaching or recommending specialist consultants.
• Assist in the design and implementation of Tactical sales promotions, including excess/dead stock offers to assist Parts Supply/Pineham.
• Manage escalated Parts, Accessories and Riders Equipment product, supply, and logistics queries.
• Liaising with AG supply team to ensure consistent supply and manage problem parts supply issues.
• Liaising with Parts Pricing Department to maintain UK & EIRE Parts, Accessories and Riders Equipment prices and ensure new products are correctly priced.
• Liaising with Parts Supply to ensure optimum UK stock levels of Parts, Accessories and Riders Equipment, including initial stock of new Products.
• Liaising with Product Managers on new Parts, Accessories and Riders Equipment prices, product launches and Order fair process.
• Managing Riders Equipment Order fair process including targets, incentives and buy backs.

Qualifications and Experience

• Well organised, able to prioritise and has an appreciation of meeting deadlines (including interim goals) as well as basic Project Management skills.
• Comfortable to work on both individual projects and team initiatives simultaneously.
• Confident interpersonal, communication and presentation skills.
• Self-motivated, organised, show initiative and flexibility.
• Prepared to take ownership of elements within a project and challenge positively.
• Basic automotive commercial awareness, Aftersales and Retailer knowledge advantageous.
• Confident in the use of MS Excel, PowerPoint, Word, and Project.
• Potential to understand Manufacturer Systems and Financial Controlling processes.
• Awareness of the importance of brand values to a multi-national organisation.

Why choose us?

        ·  Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme. 

        ·  Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.

        ·  Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process could include online testing, video interview and then a face to face, telephone, or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note:

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment. Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible your application will not be processed any further. If you need support in undertaking the tests, please email us at FutureTalentRecruitment@bmwgroup.com.

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex, or sexual orientation.

Closing date for applications:   Saturday 30th November 2024

Any further questions? Email us on FutureTalentRecruitment@bmwgroup.com