BMW UK, National Sales Company, Farnborough - Technical Support/Warranty - 13 Month Placement

SPREAD ENTHUSIASM.

SHARE YOUR PASSION.

We believe in creating an environment where our placement student really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why we’ll treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement

BMW UK, National Sales Company, Farnborough - – Technical Support and Warranty - 13 Month Student Placement (July 2025)

The successful candidate will work within the Technical Campaigns team, providing support to Aftersales and our Retailer network.

The position provides the opportunity to collaborate with all areas and gain a holistic understanding of the department and its role with the company.

What awaits you?

• Working on technical and warranty projects this student placement will give you real responsibility and autonomy, you will develop a good understanding of vehicle quality issues that may arise and the function and structure of the vehicle supply chain from BMW Group factories through to the end customer.
• You will focus on Safety Recalls and Technical campaigns; this will involve assisting with customer mailing templates and running off batches of letters for recalls and technical actions. Additionally, you will be required to monitor the progress of the campaign through the analysis of customer recall data and compiling monthly reports on the campaign and recall completion rates.
• Part of your remit will be to liaise/communicate with individual Retailers in order to achieve greater completion rates of low volume recalls and campaigns.
• Additionally, you will put your written communication skills into practice when drafting and sending recall communications designed to be sent directly to customer vehicles via our state-of-the-art InCar communication system (TCN)
• Supporting with Retailer HUB publishing of bulletins and documents, the Retailer HUB is the information supply platform used by BMW Group UK to our Retailer network.
• Utilising your excellent communication and networking skills you will liaise with key stakeholders in Sales, Parts, Customer Service and Aftersales areas of our business regarding technical campaign topics.
   

Qualifications and Experience

• Studying toward a degree (or equivalent) in a Business or Engineering discipline and on track to achieve a 2:2 or above (Please note that our Undergraduate Placement opportunities are only open to students who will be returning to their studies following their placement with us)
• Passion for the automotive industry
• Excellent knowledge of MS Office products, especially Excel and PowerPoint and Word 
• Strong relationship building skills and a professional level of customer service, showing exceptional written and verbal communication skills.
• Good organisational and time management skills, and ability to show high attention to detail to every task.
• Ability to work at both a detailed and high level, prioritise activities, work under pressure and multi-task
• A Full UK Driving License is preferable but not essential.

Why choose us?

•    Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.

•    Rewarding Work-Life Balance – Contracted working hours are 40 hours a week.

•    Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, , a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process could include: online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note:

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible your application will not be processed any further. If you need support in undertaking the tests, please email us at FutureTalentRecruitment@bmwgroup.com.

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK. 

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

Closing date for applications:   Saturday 30th November 2024

Any further questions? Email us on FutureTalentRecruitment@bmwgroup.com