BMW UK, Farnborough - Alphabet Customer Relationship Executive - 13 Month Placement (July 2025)
A GOOD INTERNSHIP IS NEVER HANDS OFF.
SHARE YOUR PASSION.
We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.
Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:
- Our work persona shift – being yourself is effortless and so increases efficiency.
- Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
- The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
- Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement
BMW UK, Farnborough - Alphabet Customer Relationship Executive - 13 Month Placement (July 2025)
In the International & Major Fleet Partnership team we are responsible for a portfolio of our largest and most complex B2B (Business to Business) customers who have opted for outsourced fleet management.
The team look after a variety of duties that are driven around customer retention, growth, and loyalty. Our team are predominantly office-based understanding and supporting customers with their vehicle choices through quoting and ordering, In-Life requirements, providing industry leading support that is strengthened by Alphabets innovative products and services.
What awaits you?
- Taking responsibility for all aspects of their day-to-day fleet management from implementation/on boarding of the customer through in-life support to drivers and customer contacts to managing end of contract renewals or returns.
- Accept total ownership of the customer and represent them as their internal fleet specialist adapting to their ethos and policies. Become the customer specialist understanding all aspects of their fleet requirements.
- Build strong customer relationships across their business and act as a conduit with the rest of our business to ensure continued customer satisfaction and knowledge.
- Financial approval on customer’s behalf for vehicle orders, maintenance authorisation and pool car management vehicle repair costs.
- Ensure customer fleet policy is implemented and followed in day-to-day practices within Alphabet while also ensuring driver awareness and adherence.
- Adapt to bespoke processes for the customer’s fleet policy management and provide weekly updates/exception reporting to the customer main stakeholders.
- Accountable for bespoke agreed service levels, ensuring service levels continually meet customer Service Level Agreements held within Master Hire Agreements to mitigate risk of any associated service credits for failing to meet.
- The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
Qualifications and Experience
- Studying towards a National diploma - preferably in Business, Economics, Environmental, Customer Management or another relevant field.
- Strong relationship building and interpersonal skills, demonstrating exceptional written and verbal communication.
- Good organisational and time management skills, and ability to show high attention to detail.
- Ability to adapt working approach, prioritise, work under pressure, multi-task and problem solve.
- A trustworthy and self-motivated individual, who is an excellent team player.
- Experienced user of Microsoft Office and Outlook.
Why choose us?
· Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
· Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
· Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.
What do you need to do now?
If you apply, the next stages of the recruiting process could include online testing, video interview and then a face to face, telephone, or virtual interview with the hiring manager. This may be in the form of an assessment centre.
Please note:
We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.
Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible your application will not be processed any further. If you need support in undertaking the tests, please email us at FutureTalentRecruitment@bmwgroup.com.
To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.
We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.
Closing date for applications: Saturday 30th November 2024
Any further questions? Email us on FutureTalentRecruitment@bmwgroup.com
