BMW UK, Financial Services, Farnborough - Quality Analyst - 13 Month Placement (July 2025)

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.  We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

BMW UK, Financial Services, Farnborough – Quality Analyst - 13 Month Placement (July 2025)

As part of the wider Process Management and Quality department you will work within our Quality and Training team which  is responsible for overseeing quality of customer interactions. The quality programme business areas across BMW Financial Services, Alphabet and BMW UK. The team is responsible for providing insightful information on the performance of the correspondence with our customers to varying levels of BMW Management and working with Managers to improve performance.

This is an excellent opportunity to be able to have oversight of many areas of the business and Customer journey. You will also be working with both internal and external partners.

We are seeking an individual who enjoys working with data and has an analytical mindset.

What awaits you?

• Produce actionable insight showing trends and areas of improvement for quality.
• Support the management of the BMW outsource quality assurance provider.
• Assess the Quality of the audits performed by our outsourced quality provider.
• Support the designing of new quality assurance assessments.
• Support the service delivery improvement of operational teams and outsource providers to deliver better customer outcomes.
• Produce and deliver Management Information presentations on quality performance.
• Work with some complex data sets ensuring their accuracy.
• Learn how to manage external providers.

Qualifications & Skills:

• Studying towards a bachelor’s degree in Business, Maths, Analytics, or a related field and on track to achieve at least a 2:2.
• A genuine passion and interest in the automotive industry.
• Analytical thinker and ability to use data to show trends and identify root cause.
• Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Ability to use your initiative and manage your own projects/workload autonomously.
• A source of innovation and creativity for our business as well as a resource that will challenge our norms. Our goal is to nurture a future leader for the BMW Group.

 Why choose us?

• Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process could include: online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note:

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible your application will not be processed any further. If you need support in undertaking the tests please email us at FutureTalentRecruitment@bmwgroup.com.

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

Closing date for applications:   Saturday 30th November 2024

Any further questions? Email us on FutureTalentRecruitment@bmwgroup.com