Customer Service Executive FTC

BMW Group Financial Services UK is looking for a Customer Service Executive. This role is based at the Summit ONE Campus in Farnborough.

Customer Service Executive – FTC (5 Months)

WHAT AWAITS YOU:

Alphabet is continually evolving, with ambitions for growth that requires our proactive First Contact Resolution team to help meet and support these exciting challenges. Reporting to the Customer Service Manager, you will play a pivotal part in our success by managing our customers’ queries in an efficient and timely manner.

• The key responsibility of the job is to accompany the customer on their journey with Alphabet to ensure the service they receive is personal, positive and easy.
• To be able to review and prioritise tasks and delegate appropriately but ensuring the task is completed in line with business service levels.
• Identify and qualify sales opportunities and ensure they are passed to the appropriate sales channel in order to support the delivery of sales targets and margins.
• Through the identification of customer needs and requirements, promote suitable Alphabet products and services which fully address and support customer needs and contribute directly to sales, margin and portfolio targets.
• Manage own workload effectively and priorities’ where necessary to ensure that all SLA’s are met.

What Should You Bring Along?

• Previous experience in a phone based Internal Sales or Customer Service role is desirable but not essential.
• Previous experience in the Automotive or Financial Services industry is desirable but not essential.
• Strong interpersonal and influencing skills.
• Excellent customer service skills.
• Ability to work under pressure and multitask.
• High attention to detail.

Closing Date: 18th October 2024

In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement.  [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid

We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.